Cancellation & Refund Policy
Fair cancellation and refund terms for consultation and software-support services.
Effective date: 31 October 2026
1. Before a service is confirmed
An enquiry or discussion does not create a paid booking. A service is confirmed only after the scope and fee have been communicated and accepted by the customer.
2. Customer cancellation before work starts
If you cancel after payment but before work has started, you are eligible for a full refund of the amount paid for that service, provided no part of the service has been delivered.
3. Cancellation after work has started
If you cancel after work has started, the fee for work already completed or time already spent may be retained. Any clearly identifiable amount paid for work not yet performed will be reviewed for a partial refund. The agreed scope and work completed will be considered when calculating the amount.
4. Cancellation by the service provider
If Rohit is unable to provide the agreed service, any amount paid for the undelivered portion will be refunded. Where part of the service has already been completed, the completed portion may be accounted for before the balance is refunded.
5. Duplicate or incorrect payments
If you believe you have made a duplicate payment or paid an incorrect amount, contact Rohit with the transaction reference and payment date. The transaction will be checked and any confirmed excess or duplicate payment will be refunded.
6. Completed services
Once the agreed service has been delivered, fees for the completed work are generally non-refundable. This does not limit any rights or remedies available to customers under applicable law. If the agreed service was not delivered as described, contact Rohit so the concern can be reviewed.
7. How to request a cancellation or refund
Send an email to rohitphopse.in@gmail.com or contact +91 84599 94272. Include your name, service details, payment date and transaction/reference number. Do not send full card numbers, UPI PINs, passwords or OTPs.
8. Refund processing
Once a refund is approved, it will be initiated to the original payment method where supported. The time taken for the credit to appear depends on the payment provider, bank and payment network. You will be informed when the refund has been initiated.
9. Contact
For cancellation or refund questions, contact Rohit Phopse at rohitphopse.in@gmail.com or +91 84599 94272.