Terms & Conditions

Effective date: 31 October 2026

1. Service provider

Services described on this website are provided personally by Rohit Phopse under the service name “Rohit's IT Solutions”. This is an independent consulting service and is not presented as a separately incorporated company.

2. Services offered

Services may include IT consultation, software troubleshooting, installation and setup guidance, software configuration, update/compatibility assistance and remote technical assistance. The exact service depends on the issue and is confirmed individually.

3. Enquiries, scope and fees

Customers should share an accurate description of the issue. Before paid work begins, the proposed scope, applicable fee and any relevant conditions will be communicated. Work begins only after the customer accepts the scope and fee. No fixed price is implied unless a specific quotation is provided for that request.

4. Customer responsibilities

• Provide accurate information about the device, software and problem.
• Maintain suitable backups of important files before troubleshooting or making system changes.
• Ensure that software and licence entitlements used on the device are genuine and authorised.
• Do not share passwords, one-time passwords, payment-card details or banking credentials.
• Obtain any required permission from the device owner or organisation before requesting support.

5. Remote access and consent

Remote access or screen sharing may be used only where appropriate and only after the customer gives permission. The customer may end a remote session at any time. Rohit will not knowingly request banking OTPs, payment passwords or unrelated account credentials.

6. Service limitations

Software and device issues can depend on factors outside the consultant’s control, including publisher support, hardware condition, operating-system versions, network availability and third-party services. A specific result cannot be guaranteed before the issue is assessed. If the problem falls outside the agreed scope or requires a different specialist, this will be explained to the customer.

7. Software and intellectual property

No software, licence keys, subscriptions, activation codes or hardware are sold or supplied through this service. Support is limited to legitimate software and authorised use. Customers remain responsible for complying with the relevant software publisher’s licence terms.

8. Payments

Payment is due only for a service and fee accepted by the customer. Payment instructions or a secure third-party checkout link may be shared after the scope and fee are confirmed. Payment credentials are handled by the relevant payment provider; customers should not send card numbers, UPI PINs or banking passwords by message.

9. Cancellations and refunds

Cancellation and refund requests are handled according to the Cancellation & Refund Policy.

10. Contact

For questions about these terms, contact Rohit Phopse at rohitphopse.in@gmail.com or +91 84599 94272.